Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. E-mail history. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.
KBase for Outlook
[v 2]
Shareware
119 €
18/62009
[9,07 Mo]
[1,21 Mo]
KBase, knowledge base that runs completely in an Exchange public folder.
KBase for Outlook is a knowledge base that runs completely in an Exchange Public folder.
No extra windows - knowledge base available right inside Outlook. No new client installation. An environment that users already knows. Off-line possibilities. Ease of use. Works with all versions of MS Outlook. Rich text, html and attached files can be used in knowledge articles. Drop-down combo boxes for Problem type and Problem category.Full text searching. Articles can be published to .htm files and expandable index created automatically.
Works stand-alone or with the information sharing and support handling application Public Folder HelpDesk for Outlook from kalmstrom.com Business Solutions. Three months of support and one year of free upgrades included in the purchase price.
TimeCard
[v 4.3]
Shareware
850 €
18/62009
[10,01 Mo]
[9,03 Mo]
Plan and report time in the Outlook Calendar. Complete tool for workgroups.
Plan and report your time in the Outlook Calendar. No extra application needed. Complete Outlook-based time reporting for workgroups. Work in your calendar as you normally would, but select one, two or three extra properties from dropdown to each appointment and send the appointment information directly into an MS Access or SQL database. Offline or online via ASP page. PDA integration. Powerful integrated statistics tool, the OLAP Reporting Tool for Excel, facilitates business intelligence.
Plan ahead with tblPlanning, where no reported entries from users can be seen. Private meetings can be excluded.
Automatic and silent client upgrades.
Free 30 day trial download, video demonstrations + downloadable manual and slideshow available on the website. Ten user licenses and one year of the kalmstrom.com Support Services included in the organizational license. Single User license with reporting to local Access database also available.
TimeCard for Outlook, Single User
[v 4.2]
Shareware
79 €
18/62009
[5,81 Mo]
[4,79 Mo]
Plan and report time in the Outlook Calendar. Statistics tool, PDA-integration.
Plan and report your time in the Outlook Calendar. No extra application needed. Complete Outlook-based time reporting. Work in your calendar as you normally would, but select one, two or three extra properties from dropdowns to each appointment. Send the appointment information directly into a local MS Access database, created by the application. Analyze of time reports with powerful integrated statistics tool, the OLAP Reporting Tool for Excel, facilitates business intelligence. Free add-on for Windows Mobile. Workgroup version with reporting directly to Access or SQL database or via ASP-page is also available.
Free 15 day trial download. Video demonstrations + downloadable manual and slideshow available on the website. Three months of support and one year of free upgrades included in purchase price.
SP Attach for Outlook and SharePoint
[v 2]
Shareware
290 €
18/62009
[4,28 Mo]
[3,77 Mo]
Let Outlook publish attachments to a website and add link in the e-mail instead.
Let Outlook publish your files directly to a SharePoint library instead of sending them as attachements. This add-in does that, automatically or after your choice, and leaves a link in the e-mail instead, thereby allowing you to make better use of your intranet and Exchange server. Outlook is good for a lot of things, but not for file transfers.
Works with any Frontpage or WebDAV site but of course best with SharePoint document libraries.
Free 30 days trial. Single User license 129 USD. Organizational license 490 USD including one year of support. Video demonstration + downloadable Word-manual and slideshow online. Supports Windows Vista and Office 2007.
Calendar Browser
[v 6.0]
Shareware
850 €
18/62009
[26,88 Mo]
[12,57 Mo]
Adds lots of features to any Outlook Calendar. Book resources and supplies.
Adds lots of features to any Outlook Calendar. Book resources and supplies with Outlook and Exchange server. Multiple calendars can be shown. Mark an appointment with a mandatory project name or add booking of services (coffe, notepads etc) to the booking. All features highly customizable. Source code available for purchase for complete control. Export all appointments to an MS SQL or Access database for custom reporting. Powerful statitiscs tool. WYSIWYG .html editor for resource descriptions with pictures etc. Also URL possible. Overview.
Free trial for 30 days without limitation on number of users/calendars etc. Organizational price tag includes unlimited usage for any number of users or calendars/resources. It also includes the first year of support and free upgrades as described at www.kalmstrom.com/support/.
Admin and User manuals downloadable from www.kalmstrom.com. Online video tutorials and documentation available.
E-mail Follow-Up
[v 1.8]
Shareware
$24
17/62009
[2,49 Mo]
[2,49 Mo]
E-mail Follow-Up can monitor sent messages left unanswered.
E-mail Follow-Up can monitor sent messages left unanswered. This add-in allows you to set the period of time that the sender should wait for the reply. If the reply isn't received within the specified time the program will notify the sender. This add-in when notifying you of the unreceived reply, will offer you the choice to send a Follow-Up template message to remind the recipient that the reply hasn't been received.
Outlook Express Protector
[v 2.11]
Shareware
$29
27/52009
[668,11 Ko]
Outlook Express Protector est conçu pour contrôler l'accès à Outlook Express...
Outlook Express Protector est conçu pour contrôler l'accès à Outlook Express et à ses bases de données de courriels. Il ne chiffre pas les dossiers et les fichiers protégés, toutefois aucun programme ne peut avoir accès à ces fichiers lorsque le programme est en cours d'utilisation. Quand vous essayez de consulter le carnet d'adresses d'Outlook Express, le programme vous invite à entrer un mot de passe avant d'accorder l'accès....
Easy Outlook Recovery
[v 1.4]
Shareware
$49,95
27/52009
[1,50 Mo]
Restaurer la messagerie Outlook.
Pour restaurer les messages supprimés ou les fichiers joints des dossiers personnels de Microsoft Outlook (PST), le programme utilise des algorithmes originaux pour restaurer un nombre maximal de messages -- même des fichiers que le client de messagerie ne pourra pas ouvrir.
Easy Outlook Express Recovery
[v 1.4]
Shareware
$49,95
27/52009
[1,51 Mo]
Restaurer la messagerie Outlook Express.
Les messages et les fichiers joints supprimés sont restaurés des bases de données de messages DBX créée dans Microsoft Outlook Express. Le programme recouvre un nombre maximal de messages en utilisant des algorithmes uniques modernes, même des fichiers qui ne peuvent pas être ouverts par le client de messagerie.